Security & Privacy Practices

Effective Date: August 1, 2026

At Neurax Technologies Inc. ("Neurax Host," "we," "our," or "us"), protecting our customers' data, infrastructure, and online services is a core priority. We implement industry-recognized administrative, technical, and physical safeguards to maintain the confidentiality, integrity, and availability of our systems and the personal information entrusted to us.

This Security & Privacy Practices page provides an overview of the measures we take to protect our hosting environment and customer information.

1. Our Commitment

Neurax Host is committed to:

• Protecting customer data and privacy.
• Maintaining secure and reliable hosting services.
• Preventing unauthorized access to systems and information.
• Monitoring infrastructure for security threats.
• Complying with applicable privacy and security laws, including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.
• Continuously improving our security practices.

2. Infrastructure Security

Our hosting infrastructure is designed with multiple layers of protection to help safeguard customer websites, applications, and data.

Security measures include:

• Secure Canadian hosting infrastructure
• Enterprise-grade firewalls
• Network segmentation
• Continuous infrastructure monitoring
• DDoS protection
• Intrusion detection and prevention systems
• Secure server configurations
• Regular security updates and patch management

3. Data Protection

We implement appropriate safeguards to protect customer information, including:

• SSL/TLS encryption for data transmitted over public networks
• Encryption of sensitive data where appropriate
• Access controls based on business need
• Secure authentication mechanisms
• Protection against unauthorized access
• Secure storage of customer information
• Data minimization practices where applicable

4. Access Control

Access to customer information and internal systems is restricted to authorized personnel who require access to perform their job responsibilities.

Our access management practices include:

• Role-based access controls
• Strong password requirements
• Multi-Factor Authentication (MFA) where available
• Account activity monitoring
• Periodic access reviews
• Prompt removal of access when no longer required

5. Monitoring and Threat Detection

Our infrastructure is continuously monitored to identify potential security events and maintain service reliability.

Monitoring activities may include:

• Network monitoring
• Server health monitoring
• Security event logging
• Firewall monitoring
• Malware detection
• Suspicious activity detection
• Performance monitoring

Where appropriate, identified security events are investigated and addressed promptly.

6. Malware Protection

To help protect our infrastructure and customers, we employ measures such as:

• Malware detection
• Virus scanning
• Security updates
• System hardening
• Threat monitoring
• Vulnerability management

Customers remain responsible for maintaining the security of their own websites, applications, and content.

7. Data Backups

Depending on the hosting plan, backup services may be available to assist with data recovery.

Customers should note that:

• Backup availability may vary by service.
• Backup retention periods differ by hosting plan.
• Customers remain responsible for maintaining independent backups of important data.

Backup services are provided as a convenience and should not be relied upon as the sole method of data protection.

8. Privacy Protection

Neurax Host respects customer privacy and processes Personal Information in accordance with our Privacy Policy and applicable privacy laws.

We collect only the information reasonably necessary to:

• Provide our services
• Process billing
• Deliver customer support
• Maintain account security
• Prevent fraud
• Meet legal obligations
• Improve our services
• We do not sell customer Personal Information.

9. Third-Party Service Providers

We work with trusted third-party providers to deliver certain services, including:

• Cloud infrastructure
• Domain registration
• Payment processing
• Security services
• Customer support platforms

Where third parties process customer information on our behalf, we require them to maintain appropriate security and confidentiality standards.

10. Security Incident Response

Neurax Host maintains procedures for responding to security incidents that may affect our infrastructure or customer information.

Our response process includes:

• Incident identification
• Containment
• Investigation
• Recovery
• Customer notification where required by applicable law
• Post-incident review and continuous improvement
• Additional details are available in our Incident/Breach Response Policy.

11. Customer Security Responsibilities

Customers also play an important role in maintaining a secure hosting environment.

We recommend that customers:

• Use strong, unique passwords.
• Enable Multi-Factor Authentication (MFA) where available.
• Keep websites, applications, themes, and plugins updated.
• Remove unused software.
• Monitor account activity regularly.
• Maintain independent backups.
• Protect API keys and account credentials.
• Report suspected security issues promptly.

12. Compliance

Our security and privacy practices are designed to support compliance with applicable laws and industry standards, including:

• Personal Information Protection and Electronic Documents Act (PIPEDA)
• Canada's Anti-Spam Legislation (CASL), where applicable
• General Data Protection Regulation (GDPR), where applicable
• Applicable contractual and regulatory obligations

13. Continuous Improvement

Cybersecurity threats continue to evolve. Neurax Host regularly reviews and enhances its security practices, technologies, and operational procedures to improve the protection of our infrastructure, services, and customer information.

14. Changes to This Policy

We may update this Security & Privacy Practices page from time to time to reflect changes in our services, technology, legal requirements, or business operations.

Updated versions will be posted on this page with a revised Effective Date. Continued use of our services after changes become effective constitutes acceptance of the updated Policy.

15. Contact Information

If you have questions regarding our Security & Privacy Practices or wish to report a security concern, please contact us:

Neurax Technologies Inc.

Email: info@neuraxhost.ca

Phone: +1 (778) 890-5444