Effective Date: August 1, 2026
Neurax Technologies Inc. ("Neurax Host," "we," "our," or "us") respects your privacy and is committed to protecting the personal information of our customers, website visitors, and business partners. This Privacy Policy explains what personal information we collect, how we use it, when we share it, how long we retain it, and the choices available to you regarding your information.
By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We collect personal information that is necessary to provide our hosting, domain registration, AI hosting, VPS, GPU hosting, email hosting, and related services.
Personal Information
Depending on how you interact with us, we may collect:
Full name
Email address
Phone number
Company or business name
Billing address
Payment and billing information
Account username and login credentials
Technical Information
To operate and secure our services, we automatically collect certain technical information, including:
IP address
Browser type and version
Operating system
Device information
Server logs
Website usage information
Cookies and analytics data
Service Information
When you use our services, we may collect:
Domain registration information
Hosting account configurations
DNS settings
Support tickets
Customer communications
Service preferences
2. Why We Collect Your Information
We collect and process personal information for legitimate business purposes, including to:
Create and manage customer accounts
Provide web hosting, cloud hosting, AI hosting, VPS hosting, GPU hosting, and related services
Register and manage domain names
Process billing and payments
Detect, investigate, and prevent fraud or unauthorized activity
Provide customer and technical support
Improve our website, services, and security
Send important service notices and account updates
Meet legal and regulatory obligations
Send marketing communications only where you have provided your consent or where permitted by applicable law
3. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
Improve website functionality
Remember user preferences
Measure website performance
Analyze website traffic
Enhance security
Improve customer experience
You may manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features and functionality.
4. How We Share Your Information
We do not sell your personal information.
We may share your information only when necessary with trusted third parties, including:
Payment processors for billing and payment transactions
Domain registrars and registry operators for domain registration services
Cloud hosting and infrastructure providers that help deliver our services
Technology vendors that assist with security, monitoring, customer support, or business operations
Government authorities, regulators, law enforcement agencies, or courts where disclosure is required by applicable law
All third-party service providers are expected to safeguard personal information and use it only for authorized purposes.
5. Domain Registration Information
When registering or transferring a domain name, certain personal information may be submitted to accredited domain registrars, registry operators, or organizations such as ICANN, where required.
Where available, Domain Privacy Protection (WHOIS Privacy) may be offered to help protect publicly displayed registration information.
6. Data Security
Neurax Host implements commercially reasonable administrative, technical, and physical safeguards designed to protect personal information, including:
SSL/TLS encryption
Secure Canadian hosting infrastructure
Firewalls and network monitoring
Malware protection
Access controls
Regular security updates
Authentication and authorization controls
While we use appropriate safeguards, no method of electronic transmission or storage can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including:
Providing our services
Maintaining customer accounts
Processing payments
Responding to support requests
Meeting legal, tax, accounting, and regulatory requirements
Resolving disputes and enforcing our agreements
When personal information is no longer required, it will be securely deleted, anonymized, or destroyed in accordance with our data retention practices.
8. Your Privacy Rights
Subject to applicable law, including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you may have the right to:
Request access to your personal information
Request correction of inaccurate or incomplete information
Withdraw consent where processing is based on consent (subject to legal or contractual restrictions)
Request deletion of personal information where applicable
Ask questions about how your information is processed
To exercise your privacy rights, please contact our Privacy Officer using the contact details below.
9. Marketing Communications
With your consent, we may send newsletters, promotional offers, product updates, and marketing communications.
You may withdraw your consent or unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
Service-related communications, including billing notices, security alerts, and account notifications, cannot be opted out of while maintaining an active account.
10. International Data Processing
Although Neurax Host primarily operates Canadian infrastructure, certain trusted third-party providers may process or store personal information in other countries where necessary to provide our services.
Where personal information is transferred internationally, we take reasonable measures to ensure it remains protected in accordance with applicable privacy laws.
11. Children's Privacy
Our services are intended for businesses and individuals who are at least 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.
The updated version will be posted on this page with a revised Effective Date. Continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.
13. Contact Our Privacy Officer
If you have questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy-related request or complaint, please contact our Privacy Officer.
Privacy Officer
Neurax Technologies Inc.
Email: info@neuraxhost.ca
Phone: +1 (778) 890-5444