Terms of Service

Effective Date: August 1, 2026

These Terms of Service ("Terms") govern your access to and use of the website, products, and services provided by Neurax Technologies Inc. ("Neurax Host," "we," "our," or "us"). By creating an account, purchasing, or using our services, you agree to be bound by these Terms. If you do not agree with these Terms, you must not use our services.

1. Services

Neurax Host provides a range of web hosting and digital infrastructure services, including but not limited to:

Shared Web Hosting

AI Hosting

Managed WordPress Hosting

VPS Hosting

GPU Hosting

Business Email Hosting

Domain Registration and Transfers

Website Security Services

Website Design and Development

Search Engine Optimization (SEO)

Digital Marketing Services

We reserve the right to modify, improve, suspend, or discontinue any service at our discretion and without prior notice where permitted by law.

2. Eligibility

By using our services, you represent that you:

Are at least 18 years of age or have legal authority to enter into this agreement;

Have provided accurate and complete registration information; and

Will comply with all applicable laws, regulations, and these Terms.

3. Customer Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to:

Provide accurate billing and contact information;

Keep your account information current;

Use strong passwords and appropriate security measures; and

Notify us immediately of any unauthorized use of your account.

Neurax Host is not responsible for losses resulting from unauthorized access caused by your failure to protect your account credentials.

4. Acceptable Use

You agree to use our services only for lawful purposes and in accordance with our Acceptable Use Policy.

Prohibited activities include, but are not limited to:

Illegal or fraudulent activities;

Sending spam or phishing emails;

Hosting or distributing malware, viruses, or malicious software;

Unauthorized access to networks, servers, or systems;

Copyright or intellectual property infringement;

Hosting abusive, harmful, or unlawful content;

Activities that excessively consume shared resources or disrupt service for other customers.

Neurax Host reserves the right to suspend or terminate accounts that violate these Terms or our Acceptable Use Policy.

5. Billing and Payments

All services are billed in advance according to the selected billing cycle.

You agree that:

Fees must be paid by the applicable due date.

Failure to make payment may result in service suspension or termination.

Promotional pricing applies only to the initial service term unless otherwise stated.

Renewal services will be charged at the then-current renewal rate.

Applicable taxes will be charged where required by law.

Customers are responsible for maintaining valid payment information.

6. Refunds

Eligible hosting plans include a 30-day money-back guarantee, unless otherwise specified.

Refunds are generally not available for:

Domain registrations or renewals;

Domain transfers;

Third-party software licenses;

Dedicated GPU services;

Professional or custom development services;

Services terminated for violations of these Terms or our policies.

Additional refund conditions are described in our Refund Policy.

7. Domain Registration and Transfers

Domain registrations and transfers are subject to the rules of the applicable registry, registrar, and, where applicable, ICANN.

Customers are responsible for:

Providing accurate registration information;

Maintaining current WHOIS information where required;

Renewing domains before expiration;

Safeguarding authorization codes and account credentials.

Neurax Host is not responsible for expired, transferred, or lost domain names resulting from customer inaction or inaccurate information.

8. Website Migration

Where offered, website migration services are provided as a convenience.

Customers are responsible for maintaining complete backups before migration begins.

Although we make reasonable efforts to complete migrations successfully, we cannot guarantee compatibility with every hosting environment or third-party platform.

Migration timelines may vary depending on website size, complexity, and external providers.

9. Service Availability

We strive to provide reliable hosting services and high availability.

However, uninterrupted service cannot be guaranteed. Temporary interruptions may occur due to:

Scheduled maintenance;

Emergency maintenance;

Hardware or software failures;

Cybersecurity incidents;

Third-party network failures;

Force majeure events beyond our reasonable control.

Where applicable, uptime commitments are governed by our Service Level Agreement (SLA).

10. AI and GPU Hosting

Customers using AI Hosting or GPU Hosting services are responsible for ensuring that all workloads comply with applicable laws and ethical standards.

Prohibited uses include:

Generating illegal or harmful content;

Unauthorized data collection or scraping;

Cryptocurrency mining unless expressly authorized;

Activities that abuse or negatively impact shared infrastructure.

Neurax Host reserves the right to suspend workloads that threaten the stability or security of our systems.

11. Customer Data and Backups

Customers remain solely responsible for maintaining independent backups of all websites, databases, files, applications, and other content.

Although backup services may be available on certain plans, backups are provided as a convenience only and should not be relied upon as the sole method of data protection.

Neurax Host is not liable for data loss resulting from customer actions, third-party software, hardware failures, cyberattacks, or other unforeseen events.

12. Intellectual Property

All website content, software, trademarks, branding, graphics, logos, and other materials owned by Neurax Host remain our intellectual property unless otherwise stated.

Customers retain ownership of their own website content, applications, databases, and intellectual property uploaded to our services.

13. Third-Party Services

Our services may integrate or rely on third-party software, APIs, cloud infrastructure, payment processors, or domain registrars.

Neurax Host is not responsible for interruptions, failures, delays, or losses resulting from third-party services beyond our reasonable control.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Neurax Host shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

Loss of profits;

Loss of revenue;

Loss of business opportunities;

Data loss;

Business interruption;

Losses arising from third-party software or services.

Our total aggregate liability for any claim arising from these Terms shall not exceed the amount paid by the customer for the affected service during the three (3) months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

15. Suspension and Termination

We may suspend or terminate services without prior notice where necessary to:

Enforce these Terms;

Protect our infrastructure;

Prevent abuse or illegal activity;

Respond to legal obligations;

Address non-payment of fees.

Customers may cancel eligible services through their client portal or by contacting our support team.

Termination does not relieve customers of any outstanding payment obligations.

16. Changes to These Terms

We may revise these Terms from time to time to reflect changes in our services, legal requirements, or business practices.

Updated versions will be posted on our website with a revised Effective Date.

Continued use of our services after the revised Terms become effective constitutes acceptance of the updated Terms.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Province of British Columbia and the applicable laws of Canada, without regard to conflict of law principles.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of British Columbia, unless otherwise required by applicable law.

18. Contact Information

If you have questions regarding these Terms of Service, please contact us:

Neurax Technologies Inc.

Email: info@neuraxhost.ca

Phone: +1 (778) 890-5444