Security & Privacy Practices

Neurax Technologies Inc.

Effective Date: August 1, 2026

This Refund & Cancellation Policy ("Policy") explains the terms governing cancellations, refunds, service credits, and account closures for services provided by Neurax Technologies Inc. ("Neurax Host," "we," "our," or "us"). By purchasing or using our services, you agree to this Policy.

1. Purpose

The purpose of this Policy is to:

  • Explain eligibility for refunds.
  • Describe our cancellation process.
  • Clarify services that are non-refundable.
  • Ensure transparency regarding billing practices.
  • Provide a fair and consistent approach to refund requests.

2. 30-Day Money-Back Guarantee

Neurax Host offers a 30-day money-back guarantee on eligible shared hosting plans for first-time customers.

If you are not satisfied with your eligible hosting service, you may request a refund within 30 calendar days of the initial purchase.

Refunds are available only for qualifying hosting services and are subject to the conditions outlined in this Policy.

3. Eligible Services

The following services may qualify for the 30-day money-back guarantee unless otherwise stated:

  • Shared Web Hosting
  • Managed WordPress Hosting
  • Selected AI Hosting plans
  • Selected VPS Hosting plans
  • Business Email Hosting (where applicable)
  • Eligibility may vary depending on the specific service or promotional offer.

4. Non-Refundable Services

The following products and services are generally non-refundable:

  • Domain name registrations
  • Domain renewals
  • Domain transfers
  • Domain Privacy services
  • SSL certificates
  • Dedicated GPU Hosting
  • Professional Web Design services
  • SEO and Digital Marketing services
  • Website migration services once completed
  • Third-party software licenses
  • Custom development services
  • Setup or installation fees
  • Taxes and government-imposed fees where applicable

5. Cancellation of Services

Customers may cancel eligible services at any time through their client portal or by contacting our support team.

Cancellation of a service:

  • Prevents future renewal charges.
  • Does not automatically generate a refund unless the service qualifies under this Policy.
  • Does not relieve the customer of outstanding payment obligations incurred before cancellation.
  • Customers are responsible for ensuring cancellation requests are submitted before the next renewal date.

6. Automatic Renewals

To avoid service interruptions, many services automatically renew before their expiration date.

Customers are responsible for:

  • Monitoring renewal dates.
  • Maintaining valid payment information.
  • Cancelling services before renewal if they do not wish to continue.

Refunds are generally not available for renewal charges unless required by applicable law or approved at Neurax Host's discretion.

7. Refund Requests

To request a refund, customers should contact our support team and provide:

  • Account name
  • Registered email address
  • Invoice or order number
  • Description of the refund request
  • Refund requests will be reviewed in accordance with this Policy.
  • Approved refunds are generally processed using the original payment method where possible.
  • Processing times may vary depending on the payment provider or financial institution.

8. Service Credits

In some situations, Neurax Host may issue service credits instead of monetary refunds.

Service credits:

  • May be applied to future invoices.
  • Have no cash value.
  • Are non-transferable.
  • Are issued at Neurax Host's discretion unless otherwise stated.

9. Account Termination

Neurax Host reserves the right to suspend or terminate services without refund where accounts are used in violation of:

  • Our Terms of Service
  • Acceptable Use Policy
  • Applicable laws
  • Security requirements

Termination for policy violations may result in immediate service suspension without eligibility for refunds.

10. Customer Responsibilities Before Cancellation

Before cancelling any hosting service, customers should:

  • Download website files and databases.
  • Export emails if applicable.
  • Backup all important data.
  • Transfer domain names if required.
  • Remove any required DNS records after migration.Neurax Host is not responsible for data loss after services have been cancelled or terminated.

11. Chargebacks

Customers agree to contact Neurax Host to resolve billing concerns before initiating a chargeback or payment dispute.

Fraudulent or improper chargebacks may result in:

  • Immediate account suspension.
  • Recovery of outstanding balances.
  • Additional administrative or collection costs where permitted by law.

Nothing in this section limits a customer's legal rights under applicable consumer protection laws.

12. Exceptions

Refunds may be denied where:

  • The refund request is submitted after the applicable refund period.
  • The service has been abused or used in violation of our policies.
  • False or misleading information was provided during account registration.
  • The request relates to a non-refundable service.
  • The service was suspended due to unlawful or prohibited activities.

13. Changes to This Policy

Neurax Host may update this Refund & Cancellation Policy from time to time to reflect changes in our services, pricing, legal requirements, or business practices.

Updated versions will be posted on this page with a revised Effective Date.

Continued use of our services after changes become effective constitutes acceptance of the updated Policy.

14. Contact Information

If you have questions regarding this Refund & Cancellation Policy or wish to request a cancellation or refund, please contact us:

Neurax Technologies Inc.

Email: info@neuraxhost.ca

Phone: +1 (778) 890-5444