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Privacy Policy

Neurax Technologies Inc.

Effective Date: August 1, 2026

Neurax Technologies Inc. ("Neurax Host," "we," "our," or "us") respects your privacy and is committed to protecting the personal information of our customers, website visitors, and business partners. This Privacy Policy explains what personal information we collect, how we use it, when we share it, how long we retain it, and the choices available to you regarding your information.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We collect personal information that is necessary to provide our hosting, domain registration, AI hosting, VPS, Shared GPU Hosting, email hosting, and related services.

Personal Information

Depending on how you interact with us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Company or business name
  • Billing address
  • Payment and billing information
  • Account username and login credentials

Technical Information

To operate and secure our services, we automatically collect certain technical information, including:

  • IP address
  • Browser type and version
  • Operating system
  • Device information
  • Server logs
  • Website usage information
  • Cookies and analytics data

Service Information

When you use our services, we may collect:

  • Domain registration information
  • Hosting account configurations
  • DNS settings
  • Support tickets
  • Customer communications
  • Service preferences

2. Why We Collect Your Information

We collect and process personal information for legitimate business purposes, including to:

  • Create and manage customer accounts
  • Provide web hosting, cloud hosting, AI hosting, VPS hosting, Shared GPU Hosting, and related services
  • Register and manage domain names
  • Process billing and payments
  • Detect, investigate, and prevent fraud or unauthorized activity
  • Provide customer and technical support
  • Improve our website, services, and security
  • Send important service notices and account updates
  • Meet legal and regulatory obligations
  • Send marketing communications only where you have provided your consent or where permitted by applicable law

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Improve website functionality
  • Remember user preferences
  • Measure website performance
  • Analyze website traffic
  • Enhance security
  • Improve customer experience

You may manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features and functionality.

We use Microsoft Clarity and Microsoft Advertising to understand how visitors use our website and to measure our advertising. They record how you interact with the site, such as clicks, scrolling, mouse movement and the pages you view, using first- and third-party cookies and similar technologies. This information is collected and processed by Microsoft. For details, see the Microsoft Privacy Statement at https://privacy.microsoft.com/privacystatement.

4. How We Share Your Information

We do not sell your personal information.

We may share your information only when necessary with trusted third parties, including:

  • Payment processors for billing and payment transactions
  • Domain registrars and registry operators for domain registration services
  • Cloud hosting and infrastructure providers that help deliver our services
  • Technology vendors that assist with security, monitoring, customer support, or business operations
  • Government authorities, regulators, law enforcement agencies, or courts where disclosure is required by applicable law

All third-party service providers are expected to safeguard personal information and use it only for authorized purposes.

5. Domain Registration Information

When registering or transferring a domain name, certain personal information may be submitted to accredited domain registrars, registry operators, or organizations such as ICANN, where required.

Where available, Domain Privacy Protection (WHOIS Privacy) may be offered to help protect publicly displayed registration information.

6. Data Security

Neurax Host implements commercially reasonable administrative, technical, and physical safeguards designed to protect personal information, including:

  • SSL/TLS encryption
  • Secure Canadian hosting infrastructure
  • Firewalls and network monitoring
  • Malware protection
  • Access controls
  • Regular security updates
  • Authentication and authorization controls

While we use appropriate safeguards, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including:

  • Providing our services
  • Maintaining customer accounts
  • Processing payments
  • Responding to support requests
  • Meeting legal, tax, accounting, and regulatory requirements
  • Resolving disputes and enforcing our agreements

When personal information is no longer required, it will be securely deleted, anonymized, or destroyed in accordance with our data retention practices.

8. Your Privacy Rights

Subject to applicable law, including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate or incomplete information
  • Withdraw consent where processing is based on consent (subject to legal or contractual restrictions)
  • Request deletion of personal information where applicable
  • Ask questions about how your information is processed

To exercise your privacy rights, please contact our Privacy Officer using the contact details below.

9. Marketing Communications

With your consent, we may send newsletters, promotional offers, product updates, and marketing communications.

You may withdraw your consent or unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

Service-related communications, including billing notices, security alerts, and account notifications, cannot be opted out of while maintaining an active account.

10. International Data Processing

Although Neurax Host primarily operates Canadian infrastructure, certain trusted third-party providers may process or store personal information in other countries where necessary to provide our services.

Where personal information is transferred internationally, we take reasonable measures to ensure it remains protected in accordance with applicable privacy laws.

11. Children's Privacy

Our services are intended for businesses and individuals who are at least 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

The updated version will be posted on this page with a revised Effective Date. Continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Contact Our Privacy Officer

If you have questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy-related request or complaint, please contact our Privacy Officer.

Privacy Officer

Neurax Technologies Inc.

Email: info@neuraxhost.ca

Phone: +1 (778) 890-4044