Billing, Payments, Auto-Renewal, and Refunds
Neurax Host billing depends on the service and billing cycle selected at checkout. Customers can review their invoices, payment status, renewal terms, and available billing options through their client account.
How Billing Works
Services are billed in advance according to the billing cycle selected at checkout. Available billing terms and promotional prices vary by plan.
Promotional pricing may apply only to the initial service term. Renewal charges may use the applicable renewal rate rather than the introductory price.
Check your order confirmation and invoice for the billing cycle, amount charged, and next renewal date.
Payment Methods
Available payment methods depend on the options displayed during checkout.
To review or update your payment information, sign in to your Neurax Host client account and check the available billing and payment settings. The exact menu options may vary.
For questions about accepted payment methods or how payment information is processed and protected, contact Neurax Host support.
Auto-Renewal
Some Neurax Host services may renew automatically according to the service terms and billing settings.
Keep your payment information up to date and check your client account for the renewal status and next renewal date. If you do not wish to continue a service, submit a cancellation request before its renewal date.
Renewal notifications and their timing may vary by service. Check your account notifications or contact support if you need confirmation of the reminder schedule.
To manage renewal settings, sign in to your client account and review the available options for the relevant hosting service or domain. The exact menu path may vary.
Refunds and Cancellations
Refund eligibility depends on the service, plan, and applicable policy conditions.
Neurax Host offers a 30-day money-back guarantee on eligible hosting plans. Eligibility varies by service and may be subject to first-time customer requirements and other conditions.
- Shared Hosting: Eligible plans may qualify for the 30-day money-back guarantee.
- Managed WordPress Hosting: Eligible plans may qualify, subject to the applicable policy.
- VPS Hosting: Selected plans may qualify for the guarantee.
- AI Hosting: Selected plans may qualify for the guarantee.
- Business Email Hosting: Applicable services may qualify.
- Dedicated GPU Hosting: Generally non-refundable.
- Domains: Domain registrations, renewals, and transfers are generally non-refundable.
- Security Add-ons: Check the applicable service terms or contact support to confirm refund eligibility.
For complete eligibility rules and exclusions, review the official Refund and Cancellation Policy.
How to Cancel a Service
To cancel an eligible service, use your client portal if a cancellation option is available, or contact Neurax Host support.
Cancellation prevents future renewal charges according to the applicable terms, but it does not automatically entitle you to a refund. Review the cancellation confirmation and effective date to understand when your service will end.
Failed Payments
If a payment fails:
- Sign in to your Neurax Host client account.
- Check the invoice and payment status.
- Review the available payment options and update your payment information if necessary.
- Follow the instructions provided to complete the outstanding payment.
- Contact Neurax Host support if you cannot complete the payment or need help restoring a suspended service.
Unpaid invoices may result in service suspension or termination under the applicable Terms of Service. To reduce the risk of interruption, resolve payment issues promptly.
Important Notes
- Billing cycles and renewal prices vary by service and plan.
- Do not assume all plans are billed monthly.
- Available payment methods and dashboard options should be confirmed through your account.
- Refund eligibility depends on the official policy and the service purchased.
- For billing assistance, contact Neurax Host support through the official website.