30-Day Money-Back Guarantee Shared hosting (Secure Start, Business Shield, Elite Secure Pro) and WordPress hosting plans (WP Secure Start, WP Business Shield, WP Elite Pro) come with a 30-day money-back guarantee. Contact support within 30 days of purchase for a full refund.
Virtual / VPS Servers Refund requests for VPS plans may be submitted within 7 days of purchase.
Dedicated Servers Non-refundable once provisioned.
Domain Registrations Domain registration fees are non-refundable. This is because the domain has already been registered with the registry on your behalf. Domain transfers are also non-refundable once initiated.
GPU, AI, and Email Hosting Plans These plans do not include a money-back guarantee.
Security Add-On Plans No money-back guarantee.
Cancellations To cancel any plan, contact support. Cancelling stops future renewals but your plan remains active until the end of the current billing period. There are no early-termination fees.
How to request a refund Open a support ticket from your dashboard (Support → New Ticket) and select "Billing" as the category. Our team processes eligible refunds within 3–5 business days back to your original payment method.