Accidentally deleting website files can make your website unavailable or cause certain pages and features to stop working.
In many cases, deleted files can be recovered if they are still available in the File Manager Trash or included in a recent backup.
Neurax Host provides backup options on eligible hosting plans to help customers recover website data.
Follow these steps to check whether your deleted files can be restored.
1. Check the File Manager Trash
If you accidentally deleted files through cPanel File Manager:
- Log in to your Neurax Host cPanel account.
- Open File Manager.
- Look for the Trash folder.
- Check whether your deleted files are available.
- If the files are present, select them and use the Restore option if available.
Note: Recovery through Trash depends on whether the Trash feature was enabled and whether the deleted files have been permanently removed.
2. Check Your Available Backups
If the deleted files are not in Trash, check whether a recent backup is available.
Neurax Host offers different backup options depending on your hosting plan.
Web Hosting
- Secure Start: Weekly backups.
- Other plans: Backup availability depends on the selected plan.
WordPress Hosting
- WP Secure Start: Weekly backups.
- WP Business Shield: Daily backups with 30-day retention.
- WP Elite Pro: Daily and on-demand backups with Instant Restore.
VPS Hosting
- VPS Core: Weekly snapshot backups.
- VPS Business Shield: Daily snapshots with 7-day retention.
- VPS Elite Pro: Daily and on-demand snapshots with Disaster Recovery Backup included.
3. How to Restore Your Deleted Website Files
If a suitable backup is available:
- Contact Neurax Host technical support.
- Provide your domain name and hosting plan.
- Explain which files or folders were accidentally deleted.
- Share the approximate date and time of deletion.
- Ask the support team to check the available backup.
- Confirm the appropriate recovery point before restoration.
- Verify that your website works correctly after recovery.
Important: Do not upload new files, overwrite existing website data, or attempt a full backup restoration without checking with technical support. This can overwrite newer website content.
4. What If My Website Database Was Also Deleted?
If your website uses a database, such as WordPress, recovering website files alone may not restore the complete website.
You may also need to restore:
- MySQL database.
- Website configuration files.
- Uploaded images and documents.
- Themes and plugins.
- Database connection settings.
Contact technical support to check whether the required database backup is available.
5. What If No Backup Is Available?
If the deleted files are not in Trash and no suitable backup exists, recovery may be difficult or impossible.
You can still check whether:
- A copy exists on your local computer.
- Your developer has a previous website backup.
- A downloaded ZIP archive contains the missing files.
- Your previous hosting provider has a backup.
- Your website repository, such as Git, contains the deleted files.
Neurax Host support can help investigate available recovery options.
6. How Can I Prevent Accidental File Deletion?
Follow these precautions to protect your website files:
- Take regular backups of your website.
- Download independent copies of important backups.
- Double-check file and folder names before deleting anything.
- Avoid deleting unfamiliar system files.
- Keep a backup before making major website changes.
- Restrict File Manager access to trusted users.
- Maintain separate copies of website files and databases.
7. Frequently Asked Questions (FAQs)
Q1. Can I recover permanently deleted website files?
Possibly. Recovery depends on whether a backup or another copy of the deleted files is available. Permanent deletion does not guarantee that files can be recovered.
Q2. Can Neurax Host restore my deleted website?
Neurax Host provides backup options on eligible hosting plans. Contact technical support to check available backups and recovery possibilities.
Q3. How often does Neurax Host back up website files?
Backup frequency depends on the hosting plan. For example, WP Secure Start includes weekly backups, WP Business Shield includes daily backups with 30-day retention, and WP Elite Pro includes daily and on-demand backups.
Q4. Will restoring a backup delete my latest website changes?
It can. Restoring an older backup may replace newer files or database content. Confirm the restoration point and affected data before proceeding.
Q5. Can I recover my WordPress website if I deleted the wp-content folder?
If a suitable backup is available, the wp-content folder may be restored. This folder contains important themes, plugins, and uploaded media files.
Q6. What information should I provide when requesting file recovery?
Provide your domain name, hosting plan, deleted file or folder names, approximate deletion time, and any relevant error messages.
Q7. Does Neurax Host guarantee recovery of deleted files?
No. Backup availability, completeness, and recoverability are not guaranteed in every situation. Customers should maintain independent backups of important website data.