Uptime Commitment Neurax Host targets 99.9% monthly network uptime as a baseline. Higher-tier plans carry stronger SLAs:
- Secure Start, WP Secure Start: 99.99% uptime SLA
- Business Shield, WP Business Shield, VPS Core, VPS Business Shield: 99.99% uptime SLA
- Elite Secure Pro, WP Elite Pro, VPS Elite Pro: 99.999% uptime SLA
- GPU and AI Hosting: 99.9% uptime SLA
Service Credits If monthly uptime falls below the committed level, customers may be eligible for service credits depending on the duration and severity of the downtime. Submit a request via a support ticket within 7 days of the incident.
What counts as downtime Downtime is measured as the inability to access your hosted service due to Neurax Host infrastructure issues. Scheduled maintenance windows, issues with third-party services (e.g., Cloudflare CDN), and incidents caused by the customer's own code or configuration are excluded.
Network Status Check live status at the Network Status page on neuraxhost.com or contact support@neurax.ai for updates.
Support availability Support is available 24/7 via tickets submitted through your dashboard. Priority support is available on Elite Secure Pro, VPS Elite Pro, and GPU AI Pro plans.